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FAQ

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Here are the questions we are most frequently being asked.

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Frequently asked questions

What is your Returns Policy


Thanks for purchasing our products at Hanson Garage Accessories operated by Hanson Garages. In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase, at your own expense. The product must be unused and in the original packaging that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take up to 14 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

There is also a 14-day cooling period starts from the date you take ownership of the goods. You can cancel the goods at any time from the moment you place your order and up to 14 days from the date they arrived.

The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.

For credit card payments it may take up to 14 business days for a refund to show up on your credit card statement.If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.If anything is unclear or you have more questions feel free to contact our customer support team.




When will my Items be Delivered?


All orders will now be Shipped within 5 working days of placing the order.




About Hanson Garages


Hanson Myrefield Ltd, trading as Hanson Concrete Garages, was first established in the early 1970’s. It is a family owned company, with family values at its heart. Customer satisfaction is first and foremost, and the company’s growth and continuing success has been built with happy customers. Take a look at our Customer Charter and you will see why we have so many happy customers. A move to brand new, purpose made, premises in 2005, was the latest in a series of major investments designed to ensure the Flexibility and Quality of prefabricated concrete garage product that the company had become, rightly, famous for. Continuing investment elsewhere, in machinery and vehicles, makes sure that we are ahead of requirements for Health and Safety, and taking advantage of all modern methods of delivery and handling what is a very heavy product. The management team has many years experience in the prefabricated concrete sectional buildings industry, ensuring that your product will be of the highest quality, and that the Service you receive will be of the highest standard.




What Methods of Payment Do You Accept?


You can accept payments from all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro.




How Do I Replace a Sash Lock?


Instructions how to replace a Sash Lock: